Shipping and returns information

At Hacoo Headphones, we aim to make your shopping experience as smooth as possible, from browsing our extensive range of headphones, speakers, and other electrical items to receiving your order. Find out everything you need to know about our shipping and returns policies below. We ensure a transparent and efficient process for all our valued customers in Wolverhampton and across the UK.

Frequently asked questions about delivery and returns

We understand you might have questions about how we handle your orders and any returns. Here are some of the most common questions our customers ask about shipping, delivery times, costs, and the returns process. Our goal is to provide clear answers to help you shop with confidence at Hacoo Headphones.

How quickly can I expect my order to arrive?
Orders are dispatched the next working day before 4pm using Royal Mail Tracked 48 delivery. Most customers can expect their order to arrive within 2–3 working days after dispatch, although delivery times may vary slightly during busy periods.

What is the process for returning an item?
If a customer wishes to return an item, they should contact us first with their order details and reason for the return. Items must be returned to us at the customer’s expense. Once the item has been received and inspected, we will arrange a replacement, exchange, or refund where appropriate for faulty items.

Are there any delivery charges?
Standard delivery is £4.40 on most orders. Larger items, such as Dyson products, are sent via Evri or DPD depending on the customer’s location, with delivery charged at £8. Delivery costs are calculated based on the size and type of item being ordered.

How long does it take to get a refund or exchange?
Once a returned item has been received and inspected, refunds or exchanges are usually processed within 3–5 working days. Customers will be updated once their return has been reviewed and the refund or replacement has been arranged.

Need more assistance?

If you have further questions about shipping, returns, or anything else, our dedicated customer support team is here to help. Contact us directly for personalised assistance and we will be happy to guide you through any queries.